Professional Behaviour – Skills Programme

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Course Content

UNIT STANDARD NUMBER SAQA: 113924 - Apply basic business ethics in a work environment

Module 1 – Reflect on own values and belief systems and how they influence own behaviour

Module 2 – Discuss how an individual`s ethics impact on the people around him/her

Module 3 – Explain how an individual can behave ethically in a business environment

Module 4 – Demonstrate techniques for dealing with situations where own ethics and values conflict with work

UNIT STANDARD NUMBER SAQA: 114959 - Behave in a professional manner in a business environment

Module 5 – Know how to behave in a business environment

Module 6 – Interpret body language in a business context

Module 7 – Interact with people in a business setting

Module 8 – Assess own professional behavior in a business setting.

UNIT STANDARD NUMBER SAQA: 13912- Apply knowledge of self and team in order to develop a plan to enhance team performance

Module 9 -Demonstrate knowledge and understanding of self as a worker in a specific work position

Module 10 – Identify own role in an organization

Module 11 – Use a variety of strategies to deal with potential conflict in a team or group.

Module 12 – Demonstrate knowledge and understanding of the dynamic within a specific group

Module 13 – Develop a plan of action to enhance the performance of a team