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A customer is swearing at you. What is the best response?
What is the first phase of negotiation?
What does the “a people-respond-in-kind attitude” part in a cold call script do?
True or False: The words customer and client mean the same thing.
True or False: A bossy customer may insult the company’s products and services.
True or False: Deep breathing is one stress technique that works for everyone.
Soft/hard negotiation means…
What do your hyoid muscles do?
How might you warm up a cold call?