Customer Service Quiz
Post-Assessment Quiz
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Question 1 of 10
1. Question
A customer is swearing at you. What is the best response?
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Question 2 of 10
2. Question
What is the first phase of negotiation?
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Question 3 of 10
3. Question
What does the “a people-respond-in-kind attitude” part in a cold call script do?
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Question 4 of 10
4. Question
True or False: The words customer and client mean the same thing.
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Question 5 of 10
5. Question
True or False: A bossy customer may insult the company’s products and services.
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Question 6 of 10
6. Question
True or False: Deep breathing is one stress technique that works for everyone.
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Question 7 of 10
7. Question
Soft/hard negotiation means…
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Question 8 of 10
8. Question
What do your hyoid muscles do?
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Question 9 of 10
9. Question
How might you warm up a cold call?
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Question 10 of 10
10. Question
Empathy means…
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